Showing posts from July, 2013

Sink, Swim, or Float...The Business Lessons

Entrepreneurship is an area of business unlike any other. Why do I say that?

No resume, CV or whatever you chose to call it is going to prepare you for what lies ahead when you decide to embark on business. No government support / lack of it is going to ensure / deny you success. When it comes down to it, it is how you take the "limes" life gives you and make it into something more palatable.

This economic environment is quite dynamic - forcing you to draw on creativity that you previous may not have known to even exist. Experience gained comes daily, since it is on these occasions that we are constantly faced with challenges which we've never really confronted before; and they are not going anywhere soon unless addressed by us.

So what do we do when faced with these challenges. Our approaches will determine if our business ventures survive or perish, whether we remain stagnant or gain traction. In short, what progress will we make?

Will we sink, swim, or float?

Guess wh…

Whose fault is it?

I'm often amazed that when preparing for training, the leadership of the organization are always saying what problems they have with the staff / support personnel of the said organization. We get to hear all the "leaks" in the organization that's hindering the progress of the entity at the rate that was previously determined. [There have been times when the organization didn't have their progress way-points clearly defined.]

As a trainer, it is necessary to constantly draw on one's experience and not go in with any slant / biases based on the "management meetings"; should you take that approach you will be in for a rude awakening.

When in sessions with the team, we then are exposed to the ground level reasons why certain objectives aren't realized. Thing is, these team members have been constantly ignored. Only to have their feedback put into to the reports which management then adopts. So here are a couple lessons:

Your own people never listen …

It's time to get serious...Customer Service

Observing the recent state of business development, one thing is clear. There is a uniform lack of customer service being given by Barbadian businesses. The thing is, we are quick to complain about other businesses with whom we interact, but seldom cast the eye on the operations within which we have control.

This article which shows Where to Get the World's Best Customer Service speaks volumes of where we need to go, if we are to even enter the map of the customer service grid. We have no end of people doing hospitality, tourism and hotel studies; they are not absorbed into the industry, yet there is a constant decline in customer service.

Programs of training speak to how we must address our internal customers, an arena where we can practice offering good service but is often ignored / neglected. There are even programs that have been developed which show clearly how to establish competence in customer service in your respective careers; yet customer service receives little more…