Showing posts from September, 2013

Celebrity Service

Have you ever been somewhere and received service that had you totally delighted? I mean you totally did not expect it, yet the service was such that it created a memorable experience for you rather than just mingle well camouflaged among the thoughts that you would have had for a lifetime. When you talk with your friends and colleagues afterwards you totally rave about how the service made you feel important - you were made to feel like a celebrity.

Would some of these statements describe your service experience?

I didn't have to ask for anything really, they brought it before I thought it. When they described what the experience would be and then exceeded it, I thought I found my piece of heaven.I felt like family there! Have you ever been pampered; having your every need catered to? ....just when you thought that was all, then they catered to your wants? Wow! You begin to get the picture. The experience that you received made you feel so great, that as you think about it, you …

Opportunistic employment - A potential conflict of interest?!?!

There's a pattern developing among entities that are in businesses that require training. It is the behaviour that has the following steps:

requesting proposals trying to get the training provider to prepare a comprehensive document which outlines the elements of the trainingthen trying to do the training themselves using the template that they would have received from the training provider and any additional information that would have been provided in the attempts to seal the deal.  Often a poor job is done since the end user trainer does not have the benefit of the comprehensive information the bonafide trainer would have had. In many cases they are not suitably qualified on the subject area, but attempt to read and bluff their way through.

Is this value for money to the entity? In these economic times, more companies seem to want to adopt this approach and in so doing compound their already challenging situations. Keep reading as some may feel that I'll outline a procedure…

Life Happens...

The days are going by so quickly, that getting on here just to do a quick post seems to be a challenge. Sure... more experienced bloggers will say, you have to schedule the time. However I'm telling you, it's just crazy how time is going by. When was the last time you had time to just stop, observe, and realize a couple of things?

I remember my last vacation like it was yesterday. Literally, days are going so quickly, I can remember things that took place 5 years ago like it was yesterday. Thing is every time I think about going on vacation, my workload increases significantly. It's like clients think I'm not going to come back. Some of my colleagues say that in order to bump revenues up, maybe we should constantly think of going on vacation. Though it gives me a chuckle, I sometimes wonder if they may be on to something.

Over the past number of months, I've been seeing people going through all kinds of changes. Is it all financial? No. But many seem to be the spi…