I happened to visit Pricesmart, Barbados when I encountered this product. Left to my own interpretation about what the product's benefits are I am yet to hear the voice of the lass who tossed it into not only my shopping cart but also those of others who happened to be going through the aisle.
Clearly, she came to the end of her shift as she just walked off after throwing her 3 pointers from quite the distance. This was done without a greeting or even an inquiry as to if I/we wanted the product.
Thanks for the free sample, but there are ways that things are done and this is not what I know product sampling to be. Surely the company paying for this product to be marketed had no intention of having their product represented this way. Then again, maybe they did since clearly no due diligence was done to find out if the marketing company had a track record of presenting products properly to the general public. It seems like they hired the cheapest company to get the product out.
Approaching the cashier, I had to indicate that this product does not have any pricing and described how it reached my cart. The cashier assured me it was a sample and nothing would happen when clearing security to go to my vehicle.
Here are some 6 lessons:
- When marketing your businesses, the cheapest option is not always the best.
- You need to train your representatives on the presentation of the products they will be showing.
- The representatives need to be courteous even when their shift comes to an end.
- She did not know if I was a mystery shopper for the same/other brands or even for Pricesmart itself. (easily she could lose her job in an already tough job market)
- Your representatives need to know how to competently handle objections raised by potential customers.
- You never know who is a blogger.
Marketing dollars are expensive, and often businesses have to be creative in order to find funds for marketing in an already competitive environment. Many need to remember that they are not working for the company for whom they wear the uniform, but primarily they represent themselves and cannot afford to take a shoddy approach to their work.
If your team needs to be trained, there are a multitude of trainers who can help you realize your objectives. Marketing organizations need to invest in their teams so they get the best representation. As I always say, think beyond the first sale.
Check back often as we post things that we observe. That's what we can do in the islands. I hope that this article helps businesses become more aware of how little deviations in behaviour can help/hinder the development of your business.