Thursday, June 20, 2013

The Potential in People

There's something about sharing business information with people that's exciting.  At least I find so. When participants arrive they have all kinds of expectations, their needs for information are quite varied and numerous.

Over the years, I have been rewarded with success stories from programs that we have conducted. In some cases the results were fast. Here are a few:

  • Learning what I did from this program, I went out and implemented some of what I learnt with tremendous results. I'm here again to see what else I may have missed. 
  • When you said what you did about handling objections in the sales process and that we should never allow the same answer to stump us more than once, you got me listening. When you suggested some of the responses, I tried them and got significant results. Thank you. 
  • Treating my work colleagues as customers has made a difference to my work day. Our environment is so much more friendly and productive. We get more done in less time and with little stress. Please come again. 
  • Richie B. I have done programs with you that included customer service, sales, business planning,  and they have all yielded fruit. Whatever you put on in the future, and I can make it, I'll be there. 
Comments like these warm the heart. I remember stopping the use of reviews in our training since I once got graded 11's with 10 being the top end of the scale outlining excellence. My reasoning was that it may have caused me to lose my edge by becoming complacent. 

Sometimes, we would be there to do just one training program. Especially having been told that there were budget constraints. When the organization realized the effectiveness of the program, the changes in the participants, and the speed with which they saw results (sometimes as quickly as 24 - 48 hours); we would be called back for further programs often within weeks of completion. 

There was one client in the early days that we prospected for five (5) years before we closed the deal for us to do one program. Within weeks of completing that program on customer service, we went back on multiple occasions within that said year to do sales, and then team building. We were then subsequently booked almost yearly since that time. 

Within the last couple of years we have been conducting training in business planning, complete with the final sessions being to have meetings with investors and financiers. The participants loved the process, so did those with the money. Since they were getting people who were at least prepared in so many ways to do business. 

There are too many stories to share in this short article. I would love to hear yours too. Perhaps we can do business sometime. Check us out. We just love to see other people realize their potential. 

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