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Showing posts from July, 2014

Financial Institutions and SMEs

Many SMEs are noted for taking short cuts and often get seemingly reluctant help from institutions which are supposed to cater to them. Many SMEs do not have proper systems in place resulting in poorly kept financial records, poorly documented operations, zero succession planning, market definition is non-existent in that their client is someone who spent money with them rather than them being clear about who they are serving.

Despite these aforementioned characteristics, I still work with them to give them a fighting chance for success. This exposure has given me some measure of a perspective of their frustrations as SMEs trying to do the right thing in the realm of business.

Have you noticed the following as well:

When SMEs have to seek aid made available to them, they have to wade through tons of bureaucratic documentation to access the said aid, and after the frustrating process find that there is often one or two areas which exempt them from ever realizing the aid. So they need f…

Customer Service used to be just Service

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On occasion I have the opportunity to wonder about a few things that years of experience have granted me the privilege. One that comes to mind was Service; where did it go? Why was it so lacking nowadays, and who's this new Customer Service that though qualified academically does little when compared to the natural capabilities of Service? Here are a few thoughts about what I mean:

Nowadays we get hospitality degrees and designations of varying sorts, yet seem unable remember encounters of those we've met in the last week. Despite the various devices, communication and other sorts, we seem incapable of remembering little details of our customers. How come that those of the older era who didn't have the tech aids and were able to remember the names of people, families, their likes, and some favorite activities? The older era didn't count the time they were with a client. Service was not given in exchange for something, only as a means of helping another feel more comfor…

Dun Wuk [Vagrant Life Rule]

This is going to be the lament of some people over the next couple of months. Charley was no exception. He ran a business and tried to do everything by the book and yet was feeling overwhelmed. No matter what he did, he just didn't seem to win. All the obstacles seemed to be stacked against him. What did Charley experience?

Non paying clients. No matter how much the clients came with an emergency and begged him to do the work; offering at times to pay significantly more than necessary to get the work done. The unified problem was that once the work was done, so what the interest in paying. Excessive taxation. Like PAYE [pay as you earn - based on what you earned], PFWYE [penalized for what you earn - an incremental tax], NYSI [Now you see it - for social security], VAST [ Value Added Still Taxing - computed on the value of the inputs], Property Taxes and Road Taxes; coupled with the recently Environmental tax - yes you pay to be living in a taxing environment. If a calculation was …